Consumer Rights – Withdrawal – Cancellation and Return Conditions
Birlik Mensucat Ticaret Ve Sanayi İşletmesi A.Ş.
Consumer Rights – Withdrawal – Cancellation and Return Conditions
GENERAL :
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales agreement presented to you.
2.Purchasers are subjected to the provisions of the Consumer Protection Law No. 6502 and the Distance Agreements Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.
3. Shipping costs, which are the cost of the shipping of the product, shall be paid by the purchaser.
4. Each purchased product is delivered to the person and/or organization at the address specified by the purchaser, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Purchaser may terminate the agreement.
5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.
6. If it becomes impossible to sell the purchased product, the seller must notify the purchaser in a written form within 3 days of learning about this situation. The total price must be returned to the Purchaser within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7. If the Purchaser does not pay for the product he purchased or cancels it in their bank records, the Seller's obligation to deliver the product terminates.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is delivered, if it is determined that the credit card with which the purchaser made the payment has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Purchaser may return the contracted product to the SELLER within 3 days, in the way that the shipping expenses shall be paid by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS:
9. If force majeure occurs which the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Purchaser. The purchaser may request to cancel the order, replace the product with a similar one, or postpone the delivery until the obstacle is eliminated. If the purchaser cancels the order; in case the payment is made in cash, this fee will be paid in cash within 14 days from the date of cancellation. If the purchaser has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the purchaser's account within 2-3 weeks.
PURCHASER'S OBLIGATION TO CHECK THE PRODUCT:
10.The purchaser will inspect the goods/services subject to the agreement before receiving them; dents, breaks, torn package, etc. Damaged and defective goods/services shall not be received from the cargo company. The goods/services received shall be deemed to be undamaged and intact. PURCHASER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The Invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11.PURCHASER; Within 14 (fourteen) days from the date of delivery of the product purchased to them or to the person/organization at the address indicated, they may exercise their right of withdrawal from the agreement by rejecting the goods without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER via the agreement information below.
12. SELLER'S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:
COMPANY: Birlik Mensucat Ticaret Ve Sanayi İşletmesi A.Ş.
NAME/TITLE: Birlik Mensucat Ticaret Ve Sanayi İşletmesi A.Ş.
ADDRESS: Akçesme Neighborhood, 2055/2 street, No 5, Palmiye Industrial Site Merkezefendi / DENİZLİ
E-mail: iletisim@birlikmensucat.com
Phone: +908503081951
Fax: +903523221277
DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the Purchaser purchases a service, this 14-day period starts from the date the agreement is signed. The right of withdrawal cannot be exercised in service agreement where the performance of the service begins with the approval of the consumer before the right of withdrawal expires. Notification regarding the right of withdrawal to the Purchaser is provided in the Distance Agreements and Cancellation Conditions, and the Purchaser places the order knowing the Withdrawal conditions.
14. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, notification must be made to the SELLER within 14 (fourteen) days by registered mail, fax, e-mail or the method notified by the SELLER, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal cannot be Exercised" provisions set out in this agreement.
USE OF THE RIGHT OF WITHDRAWAL:
16.3. The invoice of the product delivered to the person or the PURCHASER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)
17. Return form: The products to be returned must be delivered complete and undamaged, including their box, packaging and standard accessories, if any.
RETURN CONDITIONS:
18.The SELLER is obliged to return the total price and the documents which put the PURCHASER in debt to the PURCHASER within a period of 10 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.
19. If the value of the goods decreases or the return becomes impossible due to a reason caused by the PURCHASER's fault, the PURCHASER is obliged to compensate the SELLER's damages in proportion to the fault. However, the PURCHASER is not responsible for any changes or deteriorations which occur due to the improper use of the goods or product within the right of withdrawal period.
20. If the campaign limit set by the SELLER falls below due to the exercise of the right of withdrawal, the discount used within the scope of the campaign will be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. Underwear bottoms, swimsuits and bikini bottoms, make-up materials, disposable products, goods which are prepared in line with the PURCHASER's request or clearly personal needs and cannot be sent back, goods which are in danger of rapid deterioration or which may expire, can be sent to the PURCHASER. Products which are not suitable for health and hygienic reasons to be returned if their packaging is opened by the PURCHASER after delivery, products which are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement, electronically purchased instant services or intangible goods delivered to the consumer immediately as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the PURCHASER are not possible to be returned pursuant to the Regulations. In addition, in accordance with the Regulations it is not possible to exercise the right of withdrawal regarding services which started to be performed with the approval of the consumer before the right of withdrawal expires.
22.Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be returned in unopened, untested, intact and unused packages.
- In accordance with the following distance agreement regulation; Products for which the right of withdrawal cannot be exercised,
- Agreements regarding goods prepared in line with the wishes or personal needs of the consumer.
- Agreements for the delivery of goods which are perishable or may expire quickly.
- Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; agreement regarding the delivery of those whose return are not suitable in terms of health and hygiene.
- Agreements regarding goods which are mixed with other products after delivery and cannot be separated due to their nature.
- Agreements regarding books, digital content and computer consumables offered in tangible form if the protective elements such as packaging, tape, seals and packages have been opened after the delivery of the goods.
- . Agreements which must be made on a certain date or period, regarding accommodation, goods transportation, car rental, food and beverage supply and the use of free time for entertainment or recreation purposes.
- Agreements regarding services performed instantly electronically or intangible goods delivered instantly to the consumer.
DEFAULT AND LEGAL CONSEQUENCES
24. PURCHASER accepts, declares and undertakes that in case of default when making payment transactions by credit card, the card holder shall pay interest within the framework of the credit card agreement with the bank and shall be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees incurred from the PURCHASER, and in any case, in case of default due to the PURCHASER's debt, the PURCHASER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
25.You can make a Bank Transfer or EFT (Electronic Fund Transfer) to our Garanti Bank account TR260006200065100006678552 (TL).
26. You can benefit from online single payment or online installment opportunities with your credit cards through our website. For online payments, the amount shall be debited from your credit card at the end of your order.
