Refund policy

Birlik Mensucat Ticaret Ve Sanayi İşletmesi A.Ş. Consumer Rights - Withdrawal - Cancellation Return Conditions

GENERAL:

  1. When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

  2. Purchasers are subjected to the provisions of the Law Numbered 6502 on Consumer Protection and the Regulation on Distance Contracts (OG: 27.11.2014 (day, month, year)/29188) and other applicable laws regarding the sale and delivery of the purchased product.

  3. The shipping costs, which are the shipment expenses of the product, shall be paid by the purchasers.

  4. Each purchased product shall be delivered to the person and/or organization at the address indicated by the purchaser, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Purchaser may terminate the agreement.

  5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as a warranty certificate and user manual, if any.

  6. In the event that the sale of the purchased product becomes impossible, the seller must notify the purchaser of this situation in written form within 3 days from the date it learns about it. The total amount must be refunded to the Purchaser within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

  1. If the purchaser does not pay for the purchased product or cancels the payment in the bank records, the seller's liability to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If it is determined after the delivery of the product that the credit card used by the purchaser has been unfairly used by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the purchaser must return the product subject to the agreement to the seller within 3 days, with the shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

  1. If unforeseen circumstances occur that the seller cannot predict and the product cannot be delivered on time, the situation is notified to the Purchaser. The purchaser may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the purchaser cancels the order, in case they made the payment in cash, the amount is paid to them in cash within 14 days from the cancellation. If the purchaser made the payment by credit card and cancels the order, the product amount shall be refunded to the bank within 14 days from the cancellation, but the bank may transfer it to the purchaser's account within 2-3 weeks.

PURCHASER'S LIABILITY TO INSPECT THE PRODUCT:

  1. The purchaser shall inspect the goods/services subjected to the agreement before receiving them; they shall not accept goods/services which are crushed, broken, torn packaging, etc., from the cargo company. The delivered goods/services shall be deemed to be undamaged and intact. The PURCHASER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The PURCHASER may exercise the right to withdraw from the agreeement without any legal or penal liability and without giving any reason, by rejecting the goods, provided that they notify the SELLER via the following agreement details within 14 (fourteen) days from the date the product was delivered to them or the person/organization at the address they indicated.

SELLER'S CONTACT INFORMATION FOR THE RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY: Birlik Mensucat Ticaret Ve Sanayi İşletmesi A.Ş.

NAME/TITLE: Birlik Mensucat Ticaret Ve Sanayi İşletmesi A.Ş.

ADDRESS: Akçesme Neighborhood 2055/2 street, No 5 Palmiye Sanayi Sitesi Merkezefendi / DENİZLİ

Email: iletisim@birlikmensucat.com

Phone: +908503081951

Fax: +903523221277

WITHDRAWAL PERIOD:

  1. If the purchased product is a service, this 14-day period begins from the date of signing the agreement. The right of withdrawal cannot be exercised for service agreements which have been started with the consumer's approval before the end of the withdrawal period. The notification regarding the right of withdrawal has been provided to the Purchaser in the Distance Agreeements and Cancellation Conditions, and the Purchaser is deemed to have been informed about the withdrawal conditions when placing the order.

  2. The costs arising from the exercise of the right of withdrawal are borne by the SELLER.

  3. To exercise the right of withdrawal, the SELLER must be notified in written form or through the specified method within the 14 (fourteen) day period by registered mail with return receipt, fax, email, or the method notified by the SELLER, and the product must not be used in accordance with the provisions of the "Products for Which the Right of Withdrawal Cannot Be Exercised" section of this agreement.

USE OF THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to the 3rd party or the PURCHASER, (If the invoice of the product to be returned is a corporate one, it must be sent with the return invoice issued by the institution when returning it. Orders whose invoices are issued on behalf of institutions cannot be completed without issuing a RETURN INVOICE.)

  2. The return form, the box, packaging, if any, standard accessories of the products to be returned must be delivered completely and undamaged.

RETURN CONDITIONS:

  1. The SELLER is liable to return the total amount and the documents which put the PURCHASER under debt to the PURCHASER within 10 days from the date of receipt of the withdrawal notification and to accept the return of the goods within 20 days.

  2. If there is a decrease in the value of the goods due to the PURCHASER's fault or if the return becomes impossible, the PURCHASER is liable to compensate the SELLER's damages at the rate of their fault. However, the PURCHASER is not liable for changes and deteriorations that occur due to the proper use of the goods or products within the withdrawal period.

  3. If the amount benefiting from the campaign is reduced below the campaign limit amount due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

  1. Products prepared in line with the PURCHASER's requests or explicitly their personal needs and which are not suitable for return, underwear lower parts, swimwear and bikini bottoms, make-up materials, disposable products, goods which are in danger of rapid deterioration or which may expire, products which are not suitable for health and hygiene to be returned if their packaging is opened by the PURCHASER after delivery, products which are mixed with other products after delivery and that cannot be separated by their nature, periodicals such as newspapers and magazines, except those provided under the subscription agreement, services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables cannot be returned if their packaging has been opened by the PURCHASER as per the Regulation. Additionally, it is not possible to exercise the right of withdrawal regarding services which have started with the approval of the consumer before the expiration of the withdrawal period as per the Regulation.

  2. Cosmetics and personal care products, underwear products, swimwear, bikini, books, copyable software and programs, DVDs, VCDs, CDs and tapes, and stationery consumables (toner, cartridge, ribbon, etc.) must be unopened, untested, unspoiled, and unused in order to be returned.

  3. According to the following distance agreement regulation; products which cannot be returned using the right of withdrawal are:

· Agreements for goods prepared in line with the consumer's requests or personal needs.

· Agreements for the delivery of perishable goods or goods which may expire.

· Agreements for the delivery of goods which are not suitable for health and hygiene to be returned if their packaging is opened by the consumer after delivery.

· Agreements for goods which are mixed with other products after delivery and which cannot be separated by their nature.

· Agreements for books, digital content, and computer consumables presented in a material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

· Contracts for accommodation, transportation of goods, car rental, catering, and leisure activities for entertainment or rest that must be done on a specific date or period.

· Agreements for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.

DEFAULT STATE AND LEGAL CONSEQUENCES

  1. The PURCHASER agrees, declares, and undertakes that if they fall into default when making transactions with the credit card, they shall pay interest within the framework of the credit card agreement with the cardholder bank and shall be liable to the bank. In this case, the relevant bank may take legal action; the PURCHASER may be required to pay the costs and attorney fees arising, and in any case, the PURCHASER agrees to compensate the SELLER's loss and damage due to the delayed performance of the debt.

PAYMENT AND DELIVERY

  1. You can make a bank transfer or EFT (Electronic Funds Transfer) to our Garanti bank account (TL) at TR260006200065100006678552.

  2. Through your credit cards on our site, you can benefit from online single payment or online installment options. Your order amount shall be withdrawn from your credit card at the end of your order.